Order Guidelines, Pricing, and Support

 

MOQ, Pricing & Discounts

  • Minimum Order Quantities (MOQ):
    We offer two wholesale discount bands:
    • Band A:55% off for orders between £150-299
    • Band B: 52.5% off for orders over £300
  • Pricing & VAT
    • Each product has a minimum retail price (MRP) listed in the price list. While you're welcome to apply discounts for store promotions, please display the original MRP crossed out alongside the sale price.
    • Prices are subject to change; updated price lists will be provided at least one month in advance. Please download the latest price list from the Wholesale Partner Portal.
    • VAT: As Work by Nature is not VAT-registered, we do not charge VAT on our products. VAT has been factored into our pricing, so please take this into account when calculating your margins.

Order Process & Lead Times

  1. Placing an Order:
    • Fill out the order form and send it to wholesale@workbynature.co.uk.
    • Fiona will confirm your order and issue an invoice within 2 business days. If you don’t hear back within this time, please call +44 07759 092299.
    • A 50% deposit is required to confirm the order.
    • Orders are typically produced and dispatched within 4-6 weeks. However, fulfillment depends on order volume and material availability. For orders below 100 pieces, the lead time is generally 4-6 weeks, with an additional 2 weeks for every 50 pieces added. If I have enough material on hand, the order can be fulfilled much sooner than the stated timeline. Fiona will confirm the lead time when sending out the invoice.
    • Orders can be amended or cancelled within 48 hours of placement. Cancellations after this period may be subject to a fee based on the cost of materials and production time.

Shipping & Payment Terms

  1. Shipping:
    • Shipping costs are included in the product prices, and all deliveries will be handled by FedEx.
  2. Payment Details:
    • A 50% deposit is required to confirm the order, with the remaining 50% payable upon delivery (receipt of goods).
    • Payment should be made to the following account:
      • Name: Yan Tsang
      • Sort Code: 60-84-07
      • Account Number: 78062070
    • Kindly email me after payment is made. All payments should be completed within the order window to avoid delays. Late payments may affect delivery timelines and will be handled on a case-by-case basis.
    • Late Payment Penalty: A 2% interest charge per month will apply to overdue payments.

Returns & Exchanges

  1. Returns & Exchanges:
    • Defective Goods: We take full responsibility for any defective items. Return postage will be fully covered by us.
    • Non-Defective Returns:
      • If less than 50% of the total order (by value) is returned, we will cover return postage.
      • If more than 50% of the order is returned, the client will be responsible for return shipping costs.
    • Returns are accepted within 7 days of receipt of the goods.