Order Guidelines, Pricing, and Support
MOQ, Pricing & Discounts
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Minimum Order Quantities (MOQ):
We offer two wholesale discount bands: - Band A:55% off for orders between £150-299
- Band B: 52.5% off for orders over £300
- Pricing & VAT
- Each product has a minimum retail price (MRP) listed in the price list. While you're welcome to apply discounts for store promotions, please display the original MRP crossed out alongside the sale price.
- Prices are subject to change; updated price lists will be provided at least one month in advance. Please download the latest price list from the Wholesale Partner Portal.
- VAT: As Work by Nature is not VAT-registered, we do not charge VAT on our products. VAT has been factored into our pricing, so please take this into account when calculating your margins.
Order Process & Lead Times
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Placing an Order:
- Fill out the order form and send it to wholesale@workbynature.co.uk.
- Fiona will confirm your order and issue an invoice within 2 business days. If you don’t hear back within this time, please call +44 07759 092299.
- A 50% deposit is required to confirm the order.
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Orders are typically produced and dispatched within 4-6 weeks. However, fulfillment depends on order volume and material availability. For orders below 100 pieces, the lead time is generally 4-6 weeks, with an additional 2 weeks for every 50 pieces added. If I have enough material on hand, the order can be fulfilled much sooner than the stated timeline. Fiona will confirm the lead time when sending out the invoice.
- Orders can be amended or cancelled within 48 hours of placement. Cancellations after this period may be subject to a fee based on the cost of materials and production time.
Shipping & Payment Terms
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Shipping:
- Shipping costs are included in the product prices, and all deliveries will be handled by FedEx.
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Payment Details:
- A 50% deposit is required to confirm the order, with the remaining 50% payable upon delivery (receipt of goods).
- Payment should be made to the following account:
- Name: Yan Tsang
- Sort Code: 60-84-07
- Account Number: 78062070
- Kindly email me after payment is made. All payments should be completed within the order window to avoid delays. Late payments may affect delivery timelines and will be handled on a case-by-case basis.
- Late Payment Penalty: A 2% interest charge per month will apply to overdue payments.
Returns & Exchanges
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Returns & Exchanges:
- Defective Goods: We take full responsibility for any defective items. Return postage will be fully covered by us.
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Non-Defective Returns:
- If less than 50% of the total order (by value) is returned, we will cover return postage.
- If more than 50% of the order is returned, the client will be responsible for return shipping costs.
- Returns are accepted within 7 days of receipt of the goods.