Shipping & Return Policy

ORDER PROCESSING:

Please allow 2-5 days to process your order. Expect an email within 5 days to let you know your order is on the way.

SHIPPING:

Orders are generally shipped using Yodel/ Evri. We offer domestic & international shipping to the following countries, and the shipping fees are various based on the tables below. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Costing Table

Shipping Destinations
Including
Estimated delivery time
Price
UK [United Kingdom]
England, Wales, Scotland, Northern Ireland
2 to 4 business days
£0
 
EU [European Union]
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
2 to 11 business days
£5
(Free shipping for orders over £50)
International
United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States
3 to 17 business days
(This timeline might be longer than expected due to the customs checking)
£9
(Free shipping for orders over £75)
For the countries that weren't marked as upper, we apologize that our shipping service providers didn't cater to the country yet. If you have any specific enquiries, you are always welcome to contact us at welcome@workbynature.co.uk.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Work by Nature is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS AND RETURNS:

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please be alerted that if the order was entitled free shipping while it sent, the sending shipping charge will also be charged in the refund.
Please take the following examples as a reference. Please be understand that we try to minimize all of the unnecessary charge to customers. The following shipping cost is the maximum charge to customers for mentioned location on the upper shipping costing table. We will try to minimize the cost and provide maximum refund while actual handling.

Full Refund Examples by Destination & Free shipping Handling

Order Amount
(Not including shipping fee)
Charged Shipping
Destination
Return Shipping
Refund Amount
£179
Free Shipping
(Original £23.99)
International
£23.99
£179 - £23.99 - £23.99
= £131.02
£90
£23.99
International
£23.99
£90 - £23.99
= £66.01
£179
Free Shipping
(Original £14.99)
EU
£14.99
£179 - £14.99 - £14.99
= £149.02
£90
£14.99
EU
£14.99
£90 - £14.99
= £75.01
£179
Free Shipping
(Original £5.99)
UK
£5.99
£179 - £5.99 - £5.99
= £167.02
£45
£5.99
UK
£5.99
£45 - £5.99
= £39.01
For partially refund, it take the same logic but using pro-rata to share the sending cost. We only mark the international case in this table, but this logic apply to all UK local, European Union and international shipping.

Partially Refund Examples

Order Amount
(Not including shipping fee)
Charged Shipping
Destination
Return Shipping
Refund Amount
£179
Free Shipping
(Original £23.99)
International
£23.99
£179 - £23.99 - £23.99
= £131.02
£179
(£100 refund; £79 reserve)
Free Shipping
(Original £23.99)
International
£23.99
£179 - £23.99 - (£23.99/179*100)
= £141.61
£90
(£60 refund; £30 reserve)
£23.99
International
£23.99
£90 - £23.99
= £66.01

EXCHANGES:

We do not provide any exchange. Please handle a refund and re-order if that suits you.

DAMAGES:

In the event that your order arrives damaged in any way, please email us as soon as possible at welcome@workbynature.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at welcome@workbynature.co.uk.